Family Reunion Merchandise Store - Frequently Asked Questions (FAQ)
Thank you for supporting your Family Reunion merchandise store! The Factory 10 is proud to serve as the official apparel supplier for your reunion event
General Information
Who is fulfilling the merchandise orders?
All merchandise is produced and fulfilled by The Factory 10, the official apparel supplier for
your family reunion
How do I place an order?
Simply browse the online store, select your desired items, choose your size(s), and complete
checkout before the store closes.
Is there a deadline to order?
Yes. Each family reunion store has a countdown timer displayed on the website showing
exactly when the store will close. Once the store closes, no additional orders can be
accepted.
Store Opening & Closing Dates
Why does the store have a closing date?
These stores operate as group-order programs. Once the store closes, all remaining orders
are finalized, produced, and prepared for shipment.
How long is the store open?
Each family reunion store will remain open until approximately 10–14 days before the
family reunion date. The countdown timer on the store will show the exact closing deadline.
What happens if I miss the ordering deadline?
Unfortunately, once the store closes, we cannot guarantee additional inventory or reopen
the store. We strongly encourage all family members to place orders before the countdown
timer expires
Production & Shipping
When will my order ship?
Orders placed from the day the store opens through 8 days before the store closes can
expect shipment on or before the final week the store remains open, or approximately 3
weeks before the reunion event date.
What about orders placed during the final week?
Orders placed during the last week the store is open will be shipped on or before the week
following the store's closing date.
Will I receive tracking information?
Yes. If a valid email address is provided during checkout, shipping notifications and tracking
information will be sent once your order ships.
Can I expedite my order?
Because these stores operate on a scheduled production timeline, expedited production is
generally not available.
Shipping Questions
Do you ship nationwide?
Yes. We ship throughout the United States.
What if my package is delayed by the carrier?
Once your package has been transferred to the shipping carrier, delivery timelines become
the responsibility of the carrier.
What if my package shows delivered but I did not receive it?
Please check with household members, neighbors, and your local carrier first. If you still
cannot locate the package, contact us for assistance.
Order Changes & Cancellations
Can I change my order after it has been submitted?
Order changes may be possible within 24 hours of purchase. Contact us immediately if you
need assistance.
Can I cancel my order?
Orders may only be canceled before production begins. Once items enter production,
cancellations are no longer possible.
Can I add items to an existing order?
In most cases, additional orders must be placed separately. Contact us to discuss available
options.
Sizing & Products
How do I know what size to order?
Please review the sizing chart provided on the product page before placing your order.
Can I exchange items for a different size?
Because all items are custom-produced specifically for your family reunion, exchanges for
incorrect size selections generally cannot be accommodated.
What if my item arrives damaged or defective?
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of
delivery so we can resolve the issue.